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January 2021

JOB CLUB – 5 Day Online Workshop

20 January @ 11:00 am - 12:30 pm
Zoom

Short focused 5 Day CV & Interview Skills Programme: Designed to give participants the tools to build their own CV / Cover Letter  "Top Tips" on effective CV and Cover Letter Writing "Helpful Tips" on managing Interviews today with confidence Increase your awareness of your skills, traits and achievements One to one interview preparation A 5 Day Workshop 20th, 21st, 22nd, 25th and 26th Jan 2021. We are running the course via Zoom and the course times 11.00 am –…

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Goal Setting and Staying Motivated

26 January @ 9:30 am - 1:00 pm
Zoom

For more information about this workshop and to arrange registration, please contact Yvette Mc Dermott at  087 380 6839 / 01 70 60 100 or email yvette.mcdermott@sspship.ie • The importance of goal setting • Setting SMART goals • Working on your goals on a daily basis • What drives your motivation? • Using the things around us such as friend & family, exercise and colour to self-motivate

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February 2021

Customer Service Workshop

2 February @ 9:30 am - 1:00 pm
Zoom

For more information about this workshop and to arrange registration, please contact Yvette Mc Dermott at  087 380 6839 / 01 70 60 100 or email yvette.mcdermott@sspship.ie What is Customer Service? Who is your customer? G U E S T and the 6 pillars of Customer Service Active and effective listening skills Interpersonal skills and attitudes

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Customer Service and Customer Relations Workshop

9 February @ 9:30 am - 1:00 pm
Zoom

For more information about this workshop and to arrange registration, please contact Yvette Mc Dermott at  087 380 6839 / 01 70 60 100 or email yvette.mcdermott@sspship.ie Learn how to handle Customer Complaints successfully.. BLAST Maintain great customer relationships Consumer Rights

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