Enhance your CV and improve your Job Seeking Prospects We are offering a QQI Level 5 certified course fully funded for job seekers.
Dates: To be confirmed
Venue: Mountown Community Centre, Dun Laoghaire, Co Dublin
Purpose:
The purpose of this award is to equip the learner with the knowledge, skill and competence to provide effective customer
service within a work, social or voluntary environment, operating independently while under general supervision.
principles of customer service within a range of environments
key features of good customer service
standards or rating system by which customer service is developed and measured in an industry-specific area
personal skills, qualities and attitudes required to perform effectively when dealing with customers
Learning Outcomes:
Assessment:
Portfolio / Collection of Work 70%
Skills Demonstration 30%
All participants must also complete a 5 day work placement. The Irish Franchising Skillnet will work with the participants to find a suitable work placement.
Lisa Walsh, Employment Co-ordinator
To register your interest contact:
Southside Partnership
Tel: 01-2842404
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