Case Worker LAES (Local Area Employment Service)

Website SSP_DLR Southside Partnership DLR

Supporting People. Supporting Communities.

Our Mission

Working in partnership to improve social and economic inclusion and build vibrant communities in Dún Laoghaire Rathdown.

Our Vision

To see an inclusive and just society, without discrimination, where people are encouraged and enabled to reach their full potential within strong vibrant communities.

1          Southside Partnership DLR

Southside Partnership DLR CLG is a local development company working towards an inclusive and just society, where each person is encouraged and enabled to reach their full potential and live with dignity in active, healthy and safe communities. We provide a comprehensive range of supports and services to people and communities who are experiencing some form of disadvantage or social exclusion throughout Dun Laoghaire Rathdown (DLR).


These people may be:

  • Unemployed people who need supports to become job-ready;
  • Lone parents who need support with parenting skills, access to childcare, or securing part-time employment;
  • Ethnic minorities who need support with language skills or integrating into Irish society;
  • Children from disadvantaged communities who need support with their homework or exam preparation;

In order to provide these types of supports, we operate a range of programmes and projects on behalf of specific funders and seek to engage and collaborate with other interested parties and like-minded organisations.

2          Local Area Employment Service programme (LAES)

Funded by the Department of Social Protection, the Local Employment Services (LES) programme had been running for the past 25 years. The programme assists unemployed people to identify a personal path to help them re-enter the labour market. Clients are referred by their respective Intreo offices.

The LES programme cycle came to an end August 31, 2022. A new replacement service – the Local Area Employment Service (LAES) – was tendered for and won. The new service commenced on September 1st, 2022.

The LAES service is different from the current  programme in a number of ways. Specifically:

  • This is a pay by results model for the first time.
  • An overall number of referrals are committed to by the Department annually.
  • There will be an increased focus on deepening engagement with employers locally to open up as many opportunities for clients as possible.


Since September 2022 systems and processes have been put in place, and a number of standard operating processes have been developed and rolled out.

The Role of Case Worker

The Case Worker will provide one to one support and guidance to the long-term unemployed and those furthest from the labour market to help them in their progression from unemployment to employment. Reporting to the Service Manager, the Case Worker will be required to work as a member of the LAES Team to provide services to the long-term unemployed, under-employed and employers in DLR

This is a full-time position (35 hours a week) based in our Dun Laoghaire  LES office. The salary scale is  €28,584 to €39,166.

Key Responsibilities

  • To provide a participative and diagnostic approach to engaging clients.
  • To plan for appointments with clients to ensure effective use of time, building a relationship with the client.
  • To engage with your case load of clients to understand their needs using a multi-approach e.g. Initial Assessment, Assessment of Readiness to Work & Change, Interview and Engagement.
  • To identify client goals, aspirations, and barriers to employment, providing a good customer service, including meeting and greeting clients in a professional way.
  • To explain our service offering, ensuring the client understands their rights and responsibilities (e.g., complaints & feedback process), whilst registering the client in accordance with contractual obligations and eligibility criteria.
  • To ensure all initial assessments focus on getting to know the participant, their motivation and to explore their aspirations and needs.
  • To identify, clarify, and manage the client’s expectations of the process including data protection, confidentiality, and ground rules of the programme, and the relationship to achieve buy-in to the programme.
  • To manage your caseload efficiently and effectively in line with good governance and established company and funder’s procedures and guidelines and against defined KPIs (objectives).
  • To prepare a Personal Progression Plan for each client and identify the supports required for each client.
  • Working with the Employment Liaison Officer (ELOs) to identify employment opportunities and make clients aware of these potential employment opportunities
  • To assist the clients with CV preparation and job seeking/interview skills & liaise with employers and provide a job matching service.
  • To assess and ensure clients are signposted internally/externally, with the specific objective of ensuring labour market engagement.
  • To maintain a database of clients/groups in the catchment area using the Department’s IT database.
  • To liaise directly with ETB, Solas, DSP and other public and private training providers and agencies to provide a wrap-around service for clients.
  • To provide oral and written reports to your line manager and others as required.
  • To ensure the delivery of a service adhering to all quality assurance standards and training provision.
  • To demonstrate a willingness to take on additional duties as and when required.
  • To support and adhere to the Q Mark standards.
Core Competencies/Skills & Knowledge ESSENTIAL/MINIMUM
1 Knowledge of




·       Detailed knowledge of the area of employment, enterprise and/or career guidance.

·       A clear understanding of the role of the Local Area Employment Service.

·       A realistic picture of labour market job skill requirements.

·       A well-grounded understanding of basic counselling and guidance concepts for the labour market.

·       A clear understanding of the effects of unemployment on people’s self-image, behaviour patterns and general well-being and, in particular, the effect on people who are long-term unemployed.

·       An understanding of the barriers facing unemployed people in accessing progression options.

2 Liaison Skills You will be required to demonstrate developed, effective and efficient liaison skills across multiple stakeholders.  You will be a strong influencer, motivator and inspire trust with all involved.
3 Caseload Management


You will have experience in managing caseloads delivering to Key Performance Indicators (KPIs) and reporting on same, using advanced MS Office/IT skills and/or bespoke systems.
4 Time Management and

Organisational Skills

Ability to keep to tight timeline regarding caseload management – appointment and review scheduling
5 Interpersonal Skills You will be required to be a positive, empathetic, flexible, motivated, self-starter who can communicate effectively and have good financial, listening and administration skills. You will be creative in your approaches to working with clients.
6 Communication You will have experience of forming good working relationships with individuals, colleagues, combined with excellent communication and listening skills.
7 ‘Other’ You should be informed in relation to the Government objectives as defined in the Roadmap for Social Inclusion 2020 – 2025, Future Jobs Ireland, Enterprise 2025, The National Traveller and Roma Inclusion Strategy, The Migration Integration Strategy.  This list is not exhaustive.

You must hold a clean, current driving license.

 Core Competencies Desirable
Minimum Experience ·      5 years’ experience of working in the area of employment, enterprise and/or career guidance.

·      Counselling / Vocational Guidance/Social Work experience.

·      Experience working with barriers to employment.

·      Job Coach experience.

Minimum Qualifications  ·       A good standard of general education.

·       Good computer skills [experience of a CMS system an advantage].

·       A formal qualification or study in the area of guidance or counselling or other relevant area [Qualified to L7 and/or be willing to work towards L7 accreditation].

Application Process

To apply, please send a letter of application, outlining why you believe you are suitable for this role (max 200 words), together with your Curriculum Vitae.

Applications should be marked “Case Worker” should be sent to  by Friday 9th June 2023.

It is proposed to hold an interview for this position following week.

To apply for this job email your details to