New Arrivals Support Team

The New Arrivals Support Team offers essential supports to Ukrainians and International Protection applicants living in accommodation centres and host families across Dún Laoghaire-Rathdown (DLR). We work closely with individuals and families – men, women, and children, to help them integrate into their new communities and begin building a positive future in Ireland. Through compassionate engagement and practical assistance, we aim to foster resilience, independence, and a strong sense of belonging for all those we support.

Home Services Integration New Arrivals Support Team

What do we do?
We provide guidance, access to employment and educational supports, as well as community integration programmes, and mental health and well-being initiatives.

1. Information & Guidance:
We begin with one-to-one needs assessments to help new residents access services:

  • Medical entitlements and vaccinations
  • Education and healthcare
  • Well-being supports and social welfare assistance
  • Employment opportunities

2. Cultural Understanding:
We support integration by helping residents understand their rights, entitlements, and local services through:

  • Resource packs to help navigate their new environment
  • Round table events providing insights into Irish cultural norms and expectations
  • Group discussions to share experiences and challenges.

3. Support for children, young people & families
We work with our community partners to respond effectively to the complex needs of families. SICAP (Social Inclusion Community Activaton Programme) and DLR CYPSC (Children and Young People Services Committee) provides funds for us to work with a socially engaged artist who supports children and young people living in long term accommodation centres. We provide a safe space for them to explore self-expression through creativity. we also use the funding to offer children, young people and families access to season camps and much needed family fun days.

4. Employment & Connection
We promote pathways to meaningful work and community engagement through:

  • Helping residents prepare for and access employment opportunities through employment workshops that focus CV creation, interview skills, and job seeking in Ireland.
  • Supporting people to be job ready through access to relevant training courses such as Safe Pass, Barista & Forklift training.

5. Mental Health & Wellbeing:
We recognise the emotional impact of displacement and offer:

  • Mindfulness sessions in safe, supportive spaces.
  • Personal development workshops and psychosocial programmes.
  • A Taste of Home Cooking classes.

6. Follow-Up & Long-Term Support:
We continue to support residents beyond their initial arrival:

  • Help navigating the Irish medical system and applying for medical cards
  • Support with education grants and lifelong learning opportunities
  • Translation services for forms, appointments, and job applications
  • Guidance on housing, conflict resolution, and labour market access
  • Assistance with medical/dental appointments and civil registrations

Contact Us

For further information, please contact the Southside Partnership Integration team.

Explore More

Our Women’s Programme provides essential supports to women in Dún Laoghaire–Rathdown, including those under International and Temporary Protection, as well as migrant and Irish women. Designed to empower, uplift, and equip women with the skills and confidence needed to thrive both personally and professionally, the programme acts as a catalyst for change. As one of the first programmes of its kind in the country, we actively promote gender equality, cross-cultural understanding, and encourage participation in local community initiatives and open conversation.

Our Community Link Worker is working with local communities across Ireland to support positive responses to the arrival of International Protection Applicants (IPAs). A part of the Community Connection Project (CCP) and using a community development approach, they engage directly with residents to address concerns, community link workers share accurate information, and build understanding around the international protection system. It is about community resilience, countering misinformation, and promoting inclusion before, during, and after the arrival of IPAs.

We’re here to help you find the support that’s right for you.